Shipping policy

Last updated: [Insert Date]

At Coteme, we aim to deliver your coffee and handcrafted cookies fresh and in perfect condition.

1. Order Processing

All orders are processed within 1–3 business days.
Orders placed on weekends or public holidays will be processed on the next business day.

2. Delivery Time

Estimated delivery time is 2–5 business days.
Delivery times may vary depending on location and external factors.

3. Shipping Fees

Shipping fees are calculated at checkout based on your location and order size.
Free shipping promotions may be offered from time to time.

4. Delivery Details

Please ensure your shipping address and contact details are accurate.
Coteme is not responsible for failed deliveries due to incorrect or incomplete information.

5. Missed Deliveries

If the recipient is unavailable, the courier may attempt redelivery or contact you to reschedule.
Additional charges may apply for redelivery.

6. Delays

Delays may occur due to courier issues, weather conditions, or high order volumes.

7. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 24 hours with your order number and photos of the issue.
We will review and arrange a replacement or refund where applicable.

8. Contact

For any enquiries, please contact us at:
Email: support@coteme.co